WhatsApp Business Official

Service Options

WABA API & WABA Call

Two official WhatsApp communication solutions from PT Jaring Synergi Mandiri that can be tailored to your business needs. As an official Meta Business Solution Provider (BSP), JSM ensures every service runs securely, is verified, and complies with WhatsApp policies.

WABA API

WhatsApp Business API

Manage text-based communication with customers through an official, verified WhatsApp account — from interactive chat and automated notifications to chatbot integration, all in one Synergix dashboard.

Official Meta verified green badge
Two-way interactive chat with customers
Automated notifications & message templates
Chatbot integration for 24/7 responses

WABA Call

WhatsApp Business Call

Enable direct voice communication over WhatsApp for needs that call for a more personal interaction, such as consultations, verification, or handling complex complaints.

WABA Call Flow

📨

Agent Sends a Request

The agent sends a call request via WhatsApp.

🔔

Customer Receives a Notification

The customer receives a call request notification from the business account.

✅

Customer Grants Permission

The customer chooses to allow the call, allow it temporarily, or decline.

📞

Call Connected

Once the customer grants permission, the agent can place the WhatsApp call.

WABA Call Benefits

📞

More Personal Communication

Deliver a closer service experience through direct voice communication with customers.

⚡

Faster Response

Handle customer needs that are hard to explain over chat with a live conversation.

💬

Integrated with WhatsApp Business

Use a channel your customers already know, without having to direct them to another app.

🎧

More Efficient Customer Service

Agents can handle voice conversations as part of an integrated customer service process.

🔐

More Professional & Trustworthy

Use an official WhatsApp Business account to deliver a more credible communication experience for customers.

🚀

Enhance Customer Experience

Offer flexible communication options to suit customer needs — chat when it's convenient, call when more explanation is needed.

Key Features

What You Get

✅

Official WhatsApp Business

An official, trusted business communication channel.

📢

Broadcast & Notifications

Send information and notifications to customers in a structured way.

🤖

Automation & Chatbot

Automate common questions and simple processes.

💬

Interactive Messages

Deliver buttons, quick replies, and a more interactive chat experience.

🔗

Contact Center Integration

Connect WhatsApp with agents and other communication channels.

🖥️

CRM & System Integration

Sync WhatsApp communication with your business systems.

📈

Message Tracking

Track message delivery status and interactions.

📞

WhatsApp Call

Connect customers with agents through WhatsApp calls.

Use Case

One official WhatsApp API solution, many benefits

Maximize customer interaction, support, and conversion through WhatsApp at every stage of their journey.

Broadcast Message

Send offers, promotions, and the latest product information straight to customers' WhatsApp to drive personalized engagement and sales.

Broadcast promotions to specific customer segments
Eye-catching message templates with images & CTA buttons
Higher open rates than email or SMS
Measurable through delivery and response reports

🏷️ JSM Promo

20% off all Contact Center packages this month! Hurry before the promo ends 🎉

Sounds great, how do I get it?

🏷️ JSM Promo

Click this link to claim the promo: jsm.co.id/promo

Transactional Messages

Send official transaction notifications such as payment confirmations, order status updates, and billing reminders automatically and in real time.

Automatic transaction confirmation notifications
Official, verified WhatsApp Business format
Fewer repetitive questions from customers
Greater trust and transaction transparency

✅ Transaction Confirmation

Your payment of IDR 1,250,000 has been received successfully. Thank you!

📦 Order Status

Order #INV-2026-0456 is on its way, estimated to arrive in 2 business days.

Appointment Booking

Make it easy for customers to schedule appointments, consultations, or other services directly in a WhatsApp conversation — no extra app needed.

Scheduling directly from chat
Automatic reminders before the appointment
Fewer customer no-shows
Integrated with your team's calendar

📅 Service Booking

Please choose a consultation slot: Monday, Wednesday, or Friday at 10:00 AM (WIB)

Wednesday at 10, please. Thanks!

📅 Service Booking

Your appointment has been confirmed. We'll send you a reminder 1 day before.

OTPs

Send verification codes (OTP) instantly and securely via WhatsApp to support customer login, registration, or important transactions.

Instant & reliable OTP delivery
Higher read rates than SMS
Supports two-factor authentication security
Short, clear message format

🔐 Verification Code

Your OTP code is 482913. Valid for 5 minutes. Do not share this code with anyone.

Orders

Receive and process customer orders directly in WhatsApp — from product catalogs and item selection to payment confirmation.

Product catalog right inside the chat
Ordering without switching apps
Automatic order status updates
A faster sales cycle

I'd like to order Package A, 2 pcs

🛒 Your Order

2x Package A — Total IDR 450,000. Type "OK" to confirm payment.

Surveys

Quickly collect customer feedback and satisfaction ratings through short WhatsApp surveys after an interaction or transaction is completed.

Post-service customer satisfaction surveys
Higher response rates than email
Data automatically collected into the dashboard
Helps evaluate your team's service quality

📊 Satisfaction Survey

How was your experience with our service today? Rate us 1–5 ⭐

⭐⭐⭐⭐⭐