Omnichannel Platform
Unify all of your customer communication channels — phone, WhatsApp, email, live chat, and e-commerce — in one centralized platform called Synergix.
Unify all of your customer communication channels — phone, WhatsApp, email, live chat, and e-commerce — in one centralized platform called Synergix.
Synergix is JSM's own omnichannel platform, designed so your customer service team doesn't have to switch between applications to respond to customers. All conversations from every channel flow into one dashboard, complete with interaction history, so every agent has full context before responding. The platform also features AI chatbot, speech-to-text, and sentiment analytics capabilities to support data-driven decision-making.
Phone, WhatsApp, email, live chat, and e-commerce marketplaces connected in a single view.
Automatically responds to common questions 24/7 and hands over to human agents when needed.
Every agent can see a customer's interaction history across channels for more personalized service.
Faster response times because all channels are monitored from one dashboard
A consistent customer experience at every touchpoint
Centralized conversation data supports analysis and decision-making
Identify the communication channels your customers currently use.
Connect all channels into one centralized dashboard.
Set up the AI chatbot and rules for escalation to human agents.
The platform runs with ongoing performance monitoring and adjustments.
Bring WhatsApp, Email, Live Chat, Instagram, and other communication channels together in one integrated platform.
No more switching between apps. Your team can manage conversations and customer needs from one dashboard.
Makes it easier for your team to respond to customers faster while monitoring service performance through data and dashboards.
Customers can interact through the channel of their choice without losing the context of the conversation.
One system helps your team work in a more structured way, reduces manual processes, and makes cross-department coordination easier.
All communication activity can be monitored and analyzed to help your business understand customer needs and interaction patterns.
From customer service, complaint management, and sales to outbound communication — everything can be managed in one ecosystem.
JSM Omnichannel is designed as part of a communication solutions ecosystem that integrates channels, operations, and business needs into one platform.
Discover how easy it is to manage all of your communication channels in one system.