Contact Center
We manage all of your customers' inbound interactions — from product inquiries and complaints to technical support — with trained agents and measurable responses, so your customers feel heard at every touchpoint.
We manage all of your customers' inbound interactions — from product inquiries and complaints to technical support — with trained agents and measurable responses, so your customers feel heard at every touchpoint.
PT Jaring Synergi Mandiri designs the contact center to be the front line of communication between your business and your customers. With more than 20 years of experience serving clients across industries — including tightly regulated sectors such as finance and public transportation — our agents are trained to maintain consistent, friendly service standards in line with the SOPs agreed with each client. Every interaction is recorded and can be monitored in real time through the Synergix platform, giving your management full visibility into the quality of service delivered.
Trained agents answer product questions, complaints, and information requests using scripts and SOPs tailored to your brand.
The Synergix dashboard displays call volume, response times, and customer satisfaction levels live.
Every call recording is evaluated regularly to ensure service quality remains consistent.
Service can be tailored from standard business hours to a 24/7 model, depending on your business needs.
Monitor all contact center activity through a real-time dashboard that shows service performance, agent activity, call volume, and operational KPIs in one integrated view.
Real-Time Call Monitoring
Service Level & KPI Analytics
Agent Performance Tracking
Call Volume & Activity Insights
Interactive Reporting Dashboard
Reduces the burden on your internal team when handling high call volumes
Faster, more consistent customer responses at every touchpoint
Agent team scalability that follows your business volume fluctuations
Our team learns your business flow, the types of customer questions you receive, and your service targets.
We develop service scripts, escalation flows, and quality standards together with your team.
Agents receive dedicated training on your products, brand voice, and the Synergix system before go-live.
Performance is continuously monitored and refined based on performance data.
Discuss your business's Contact Center needs with the JSM team.