Synergix Ticket is a Multi Media Issues Tracking System.This web based application system in all related unit, so that all of the solution and update of Ticket / Issues can be monitored in real time by Contact Center and Client Head Office.
In this Multi Ticket system, not just the Call Center but all units connected to the system can create tickets, so that all ticket complaints within the organization can be monitored and handled in one system. With the SLA input into the system, all units performance in providing solutions are tracked and measured.
Benefits of using the system :
- Complaint management in organization is managed in a single system
- Customer can complain at any unit of the organization and monitor the progress at the Call Center
- Management of Company will have a comprehensive tool to manage Complaints from Customers and monitor performance of the units of the organization in handling complaints