{"id":1790,"date":"2026-04-13T07:42:42","date_gmt":"2026-04-13T07:42:42","guid":{"rendered":"https:\/\/jsm.co.id\/?p=1790"},"modified":"2026-04-14T08:02:30","modified_gmt":"2026-04-14T08:02:30","slug":"pentingnya-contact-center-banking-menggunakan-synergix-omnichannel","status":"publish","type":"post","link":"https:\/\/jsm.co.id\/en\/2026\/04\/13\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\/","title":{"rendered":"Pentingnya Contact Center banking menggunakan Synergix Omnichannel"},"content":{"rendered":"<div class=\"wp-block-stackable-text stk-block-text stk-block stk-53b067c\" data-block-id=\"53b067c\"><p class=\"stk-block-text__text has-text-align-justify\">Dalam era digital saat ini, industri perbankan mengalami tranformasi besar dalam cara mereka melayani pelanggan. Perkembangan teknologi dan perubahan perilaku konsumen telah mendorong Bank untuk meningkatkan pengalaman pengguna dengan menyediakan layanan yang lebih cepat, efisien dan personal. Salah satu pendekatan yang sangat relevan adalah penerapan strategi omnichannel. Dimana Omnichannel dapat memfasilitasi antara pelanggan dan perusahaan pada berbagai channel dengan penyedia barang atau jasa. Bank yang mampu mengadopsi strategi omnichannel memiliki keunggulan kompetitif dibandingkan dengan yang hanya fokus pada satu atau dua saluran layanan, karena sistem ini mampu mengintegrasikan yang terjadi dengan customer yang sama di channel dan kesempatan yang berbeda. Pelanggan akan cenderung memilih Bank yang menawarkan fleksibilitas dalam berinteraksi melalui berbagai saluran, baik itu secara online maupun offline, sehingga dapat memenuhi kebutuhan mereka dengan lebih baik dan lebih cepat.<\/p><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lalu mengapa layanan perbankan harus menggunakan omnichannel?<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Meningkatkan Pengalaman Nasabah<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2272f29\" data-block-id=\"2272f29\"><p class=\"stk-block-text__text has-text-align-justify\">Pengalaman nasabah yang positif adalah kunci utama keberhasilan di dunia perbankan. Melalui pendekatan omnichannel Bank harus memberikan pelayanan yang konsisten diberbagai channel. Hal ini memastikan bahwa nasabah dapat memulai percakapan di satu channel dan melanjutkannya di channel lain tanpa kehilangan data atau history sebelumnya.&nbsp;<\/p><\/div>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Meningkatkan Efisiensi Operasional<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4afd72a\" data-block-id=\"4afd72a\"><p class=\"stk-block-text__text has-text-align-justify\">Dengan mengadopsi omnichannel, Bank dapat meningkatkan efisiensi operasionalnya, sistem yang terintegrasi memungkinkan Bank untuk mengurangi respon lambat dan mempercepat pelayanan.<\/p><\/div>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Kemudahan dan Akses 24 jam<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1d84dc7\" data-block-id=\"1d84dc7\"><style>.stk-1d84dc7 {margin-bottom:16px !important;}<\/style><p class=\"stk-block-text__text has-text-align-justify\">Dengan omnichannel, nasabah bisa mengakses layanan perbankan kapan saja dan dimana saja, melalui berbagai perangkat seperti smartphone, komputer atau tablet. Ini memudahkan nasabah melakukan interaksi tanpa harus datang ke Bank, menghemat waktu dan tenaga.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image has-text-align-left stk-block stk-fcedf48\" data-block-id=\"fcedf48\"><style>.stk-fcedf48 .stk-img-wrapper{width:53% !important;height:395px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img fetchpriority=\"high\" decoding=\"async\" class=\"stk-img wp-image-1062\" src=\"https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/01\/Konten-Website-9.jpg\" width=\"1080\" height=\"1080\" srcset=\"https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/01\/Konten-Website-9.jpg 1080w, https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/01\/Konten-Website-9-300x300.jpg 300w, https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/01\/Konten-Website-9-1024x1024.jpg 1024w, https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/01\/Konten-Website-9-150x150.jpg 150w, https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/01\/Konten-Website-9-768x768.jpg 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c60f227\" data-block-id=\"c60f227\"><p class=\"stk-block-text__text has-text-align-justify\">Dalam menghadapi tantangan dan peluang ini, Synergix Omnichannel contact center dari PT Jaring Synergi Mandiri dapat menjadi solusi terbaik untuk Bank. Dengan menggunakan teknologi contact center yang terintegrasi dengan platform data nasabah, bank dapat memiliki visibilitas penuh tentang nasabah mereka, mengidentifikasi mereka dengan tepat, dan memberikan pengalaman personal yang konsisten di semua channel. Dengan Synergix Omnichannel, Bank dapat meningkatkan interaksi dengan nasabah melalui berbagai fitur:<\/p><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Voice Phone &amp; VOIP<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-05b8180\" data-block-id=\"05b8180\"><p class=\"stk-block-text__text has-text-align-justify\">Voice Phone adalah komunikasi suara melalui telepon, dimana percakapan dilakukan antara pihak menggunakan saluran suara.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d1ab0fc\" data-block-id=\"d1ab0fc\"><p class=\"stk-block-text__text has-text-align-justify\">Voip (Voice over internet protocol) adalah sistem yang memungkinkan komunikasi suara melalui jaringan internet. Teknologi ini mengubah sinyal suara menjadi data yang dapat dikirimkan melalui internet seperti email atau file lainnya. Menawarkan dukungan pelanggan yang anda dan dapat diakses melalui channel yang beragam dan efisien. Panggilan VoIP sering kali lebih terjangkau daripada panggilan telepon tradisional, terutama untuk jarak jauh dan panggilan internasional. Panggilan VoIP dapat dilakukan dari berbagai perangkat, seperti komputer, smartphone, dan tablet, memberikan fleksibilitas dalam cara dan di mana anda berkomunikasi. VoIP dapat dengan mudah diintegrasikan dengan yang lain layanan komunikasi lainnya seperti konferensi video.<\/p><\/div>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Video Call<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan fitur video call, pelanggan dapat berkomunikasi secara langsung dengan agent melalui panggilan video, memberikan pengalaman interaksi yang lebih pribadi dan efektif<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Omnichannel Platform<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-844b260\" data-block-id=\"844b260\"><p class=\"stk-block-text__text has-text-align-justify\">Omnichannel Contact Center adalah pusat layanan pelanggan yang mengintegrasikan berbagai channel komunikasi seperti telepon, email, live chat, media sosial (Instagram dan facebook, aplikasi pesan seperti WhatsApp, dan platform e-commerce) ke dalam satu sistem. Tujuan dari sistem omnichannel adalah untuk memastikan bahwa interaksi pelanggan dapat terjadi di berbagai channel secara konsisten dan terintegrasi. Jadi ketika pelanggan menghubungi ke Bank melalui channel yang berbeda agent tetap memiliki akses ke riwayat interaksi walaupun terjadi di media yang berbeda.<\/p><\/div>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Whatsapp official business API<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-fd0a938\" data-block-id=\"fd0a938\"><p class=\"stk-block-text__text has-text-align-justify\">Dengan menggunakan Whatsapp official business, akan sangat memudahkan pelayanan Bank anda terhadap pelanggan. Dikarenakan saat ini hampir seluruh masyarakat Indonesia menggunakan aplikasi whatsapp. Dan Bank dapat mengirimkan pesan langsung hingga ke ribuan nomor pelanggan. Channel ini juga dilengkapi dengan fitur chatbot yang dapat merespon pelanggan secara otomatis dan real time sehingga dapat meningkatkan efisiensi layanan<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1a0ea7f\" data-block-id=\"1a0ea7f\"><p class=\"stk-block-text__text has-text-align-justify\">Dengan dukungan teknologi terdepan dari Synergix, Bank dapat menyediakan layanan yang lebih efisien dan responsif, membangun kepercayaan dengan nasabah dan meningkatkan loyalitas mereka. Percayakan penanganan bisnis anda dengan PT Jaring Synergi Mandiri, hubungi kami melalui whatsapp 083825541617 dan kunjungi website kami di <a href=\"https:\/\/jsm.co.id\/en\/\">www.jsm.co.id<\/a>&nbsp;<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Dalam era digital saat ini, industri perbankan mengalami tranformasi besar dalam cara mereka melayani pelanggan. Perkembangan teknologi dan perubahan perilaku konsumen telah mendorong Bank untuk meningkatkan pengalaman pengguna dengan menyediakan layanan yang lebih cepat, efisien dan personal. Salah satu pendekatan yang sangat relevan adalah penerapan strategi omnichannel. Dimana Omnichannel dapat memfasilitasi antara pelanggan dan perusahaan [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1876,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artikel"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pentingnya Contact Center banking menggunakan Synergix Omnichannel - Business Process Outsourcing | Jaring Synergi Mandiri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jsm.co.id\/en\/2026\/04\/13\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pentingnya Contact Center banking menggunakan Synergix Omnichannel - Business Process Outsourcing | Jaring Synergi Mandiri\" \/>\n<meta property=\"og:description\" content=\"Dalam era digital saat ini, industri perbankan mengalami tranformasi besar dalam cara mereka melayani pelanggan. Perkembangan teknologi dan perubahan perilaku konsumen telah mendorong Bank untuk meningkatkan pengalaman pengguna dengan menyediakan layanan yang lebih cepat, efisien dan personal. Salah satu pendekatan yang sangat relevan adalah penerapan strategi omnichannel. Dimana Omnichannel dapat memfasilitasi antara pelanggan dan perusahaan [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jsm.co.id\/en\/2026\/04\/13\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\/\" \/>\n<meta property=\"og:site_name\" content=\"Business Process Outsourcing | Jaring Synergi Mandiri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/jaringsynergi.mandiri\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-13T07:42:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T08:02:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/04\/Gambar-Artikel-3-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2380\" \/>\n\t<meta property=\"og:image:height\" content=\"2380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"M Haris Grimaldy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jsm_service\" \/>\n<meta name=\"twitter:site\" content=\"@jsm_service\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"M Haris Grimaldy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/\"},\"author\":{\"name\":\"M Haris Grimaldy\",\"@id\":\"https:\\\/\\\/jsm.co.id\\\/#\\\/schema\\\/person\\\/567a1b39c030941c09a363b55d8f146c\"},\"headline\":\"Pentingnya Contact Center banking menggunakan Synergix Omnichannel\",\"datePublished\":\"2026-04-13T07:42:42+00:00\",\"dateModified\":\"2026-04-14T08:02:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/\"},\"wordCount\":640,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/jsm.co.id\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/jsm.co.id\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Gambar-Artikel-3-1.jpg\",\"articleSection\":[\"Artikel\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/\",\"url\":\"https:\\\/\\\/jsm.co.id\\\/2026\\\/04\\\/13\\\/pentingnya-contact-center-banking-menggunakan-synergix-omnichannel\\\/\",\"name\":\"Pentingnya Contact Center banking menggunakan Synergix Omnichannel - 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