{"version":"1.0","provider_name":"Business Process Outsourcing | Jaring Synergi Mandiri","provider_url":"https:\/\/jsm.co.id\/en","author_name":"Bisnis","author_url":"https:\/\/jsm.co.id\/en\/author\/bpm\/","title":"Mengenal Istilah-Istilah Penting di Dunia Contact Center - Business Process Outsourcing | Jaring Synergi Mandiri","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"F6vPpKke3F\"><a href=\"https:\/\/jsm.co.id\/en\/2026\/04\/16\/mengenal-istilah-istilah-penting-di-dunia-contact-center\/\">Mengenal Istilah-Istilah Penting di Dunia Contact Center<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/jsm.co.id\/en\/2026\/04\/16\/mengenal-istilah-istilah-penting-di-dunia-contact-center\/embed\/#?secret=F6vPpKke3F\" width=\"600\" height=\"338\" title=\"&#8220;Mengenal Istilah-Istilah Penting di Dunia Contact Center&#8221; &#8212; Business Process Outsourcing | Jaring Synergi Mandiri\" data-secret=\"F6vPpKke3F\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/jsm.co.id\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/04\/Gambar-Artikel-2-2-e1776325301567.jpg","thumbnail_width":2380,"thumbnail_height":2146,"description":"Tujuan utama contact center adalah, untuk menawarkan kepada pelanggan dukungan teknis, layanan pelanggan, dan bantuan penjualan yang efisien dan efektif. Contact center penting karena bisnis memiliki berbagai saluran komunikasi sudah familiar mereka gunakan, tidak hanya melalui telepon. Contact center atau pusat kontak adalah layanan yang mendukung perusahaan untuk berinteraksi langsung dengan pelanggan melalui berbagai saluran. [&hellip;]"}