{"version":"1.0","provider_name":"Business Process Outsourcing | Jaring Synergi Mandiri","provider_url":"https:\/\/jsm.co.id\/en","author_name":"Bisnis","author_url":"https:\/\/jsm.co.id\/en\/author\/bpm\/","title":"Pengertian dan Manfaat Omnichannel - Business Process Outsourcing | Jaring Synergi Mandiri","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"MWzl478Q6W\"><a href=\"https:\/\/jsm.co.id\/en\/2026\/04\/14\/pengertian-dan-manfaat-omnichannel\/\">Pengertian dan Manfaat Omnichannel<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/jsm.co.id\/en\/2026\/04\/14\/pengertian-dan-manfaat-omnichannel\/embed\/#?secret=MWzl478Q6W\" width=\"600\" height=\"338\" title=\"&#8220;Pengertian dan Manfaat Omnichannel&#8221; &#8212; Business Process Outsourcing | Jaring Synergi Mandiri\" data-secret=\"MWzl478Q6W\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/jsm.co.id\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/jsm.co.id\/wp-content\/uploads\/2026\/04\/Gambar-Artikel-1-2-e1776156096858.jpg","thumbnail_width":2380,"thumbnail_height":1975,"description":"Omnichannel contact center adalah layanan yang memfasilitasi interaksi antara pelanggan dan perusahaan pada berbagai channel antara pelanggan\/calon pelanggan dengan perusahaan. Sistem ini mampu mengintegrasikan semua interaksi yang terjadi dengan pelanggan yang sama di channel dan kesempatan yang berbeda. Dengan menggunakan Omnichannel akan semakin mempermudah agent untuk melayani pelanggan dengan baik, karena adanya history catatan interaksi [&hellip;]"}