JSM delivers Contact Center, Omnichannel, and Manpower Outsourcing services integrated into a single ecosystem — powered by the Synergix platform and a smart AI assistant.
PT Jaring Synergi Mandiri is a Business Process Outsourcing (BPO) company providing integrated Customer Experience services. All of our services are powered by systems we develop in-house — designed to meet each client's unique needs.
Get to Know UsWe grow alongside your business goals and KPIs — not just as a vendor.
Consistent customer service builds long-term trust in your brand.
The Synergix platform and AI Chatbot are developed in-house and continuously tailored to client needs.
Well-trained agents and supervisors working to measurable service quality standards.
Every client performance target is the benchmark for success of JSM's operations team.
From everyday customer interactions to telecommunications infrastructure and international standards compliance — all of your business's customer experience needs, with one partner.
Contact Center, Ticketing/Complaint Management System, and Quality Assurance.
View services →Televerification, Telemarketing, Telesales, and Telecollection in a single service.
View services →The Synergix, WhatsApp Business Official, and AI Chatbot.
View services →Manpower Outsourcing and Customer Service Training.
View services →SIP Trunk and National Numbers for your business connectivity.
View services →Custom web & mobile application development tailored to your business needs.
View services →Synergix (IPR Registered) integrates voice, chat, social media, e-commerce, and other digital channels into one centralized dashboard, so customers can be served faster, more responsively, and consistently at every touchpoint.
Responds to customer inquiries 24/7 with no operational downtime
All cross-channel conversations monitored in a single view
Handles thousands of conversations simultaneously
Schedule a free consultation with our team and discover the right BPO solution for your business.
JSM operates with certified management systems recognized by official national and international bodies.
