Synergix Mobile is a Mobile Application System with integrated database. For example, this system can be used by technician or field agent. They will receive job order on smartphone that forwarded from contact center.
Basic Functions in Synergix Mobile are:
- Handling Job Order
- Real Time Monitoring
- Real Time Reporting
- Real Time Presence Notification
The Reporting Systems in Synergix Mobile are Integrated with the system so that file report can be named base on agent name, date and customer ID so that it will be easier to manage. Synergix Mobile is also supported by Real Time Monitoring field agent or technician performance by using desktop application facility, from the Client’s office in real time.