Synergix Contact

Synergix Contact

Synergix Contact is an IP-Based Multi Media Contact Center System with integrated database. Using this system, Customers can call or email/sms/twitter/facebook/telegram and other chat platform to the Contact Center and the Contact Center also can make outbound calls and sendĀ email/sms/twitter/facebook/telegram and other chat platform to Customers. Sub systems integrated in Synergix Contact are : ACD,…

Synergix Ticket

Synergix Ticket

Synergix Ticket is a Multi Media Issues Tracking System.This web based application system in all related unit, so that all of the solution and update of Ticket / Issues can be monitored in real time by Contact Center and Client Head Office. In this Multi Ticket system, not just the Call Center but all units…

Synergix Tele

Synergix Tele

Synergix Tele is an IP Based Multi Media Outbound Contact Center System. By using the system, Agents can effectively manage contacts with potential Customers by using four media: call, sms, email and fax. Synergix Tele can be used for : Tele Sales Tele Verification Tele Survey Tele Collection Basic functions within Synergix Tele System are…

Synergix Mobile

Synergix Mobile

Synergix MobileĀ is a Mobile Application System with integrated database. For example, this system can be used by technician or field agent. They will receive job order on smartphone that forwarded from contact center. Basic Functions in Synergix Mobile are: Handling Job Order Information Real Time Monitoring Real Time Reporting Real Time Presence Notification Setting The…